Shipping Policy

We offer shipping though USPS and UPS.  If you want a tracking number, please select UPS.

 

We do not ship any International Orders (Including Puerto Rico, Guam, APOs and FPOs). This will include orders that have any connection to International shipments. This goes to both the shipping and billing addresses. There are no exceptions.

Return Policy

For a more prompt exchange/refund, please keep your packing slip and call to obtain a return authorization number.

 

All returns for refund paid by credit card will receive a credit to the credit card.

 

Any questions concerning an exchange/refund should be directed to our customer service department at 1-970-256-0655 from 7:00 am till 7:00 pm MST

 

If merchandise you receive is defective, call our customer service department for instructions.

 

For a prompt exchange/refund, return all merchandise to:

 

Wally Dog Enterprises, LLC

315 Lilac Ln

Grand Junction CO 81505

Attn: Customer Service

 

Make sure to:

- Include a copy of the original packing slip

- Note the Return Authorization number of the outside on the packaging*

- Ship it via a traceable method (UPS, FedEx USPS w/package tracking)

 

Wally Dog Enterprises,LLC charges a 15% restocking fee for returned merchandise, unless the product is faulty by the manufacturer.